The key to success in most business ventures is offering top-notch customer service. Appreciating the customer both before and after the sale is key to bringing repeat business and will go a long way in cementing the reputation of a company. Following are several tips for providing excellent customer service:
Be a better listener than talker
When you listen to the concerns of a customer, you have a better ability to help them with what they need from your business. Whether the customer has a problem with a product or has a special request from your business, understanding their needs can streamline delivery of products and services.
Part of providing great customer service is providing great information. Being able to relay information about a companies products or services with confidence and accuracy adds great value for the customer.
Offer Friendly and Engaging Service
It may seem like a no-brainer, but conducting business in a friendly and engaging manner is a key to successful. Establishing rapport and trust with customers is a crucial component in building and growing business relationships.
Quickly Respond to the needs of the Customer
Offering a quick turn around in any business makes the customer feel important and appreciated. Whether this involves ordering a special product, quickly scheduling a service or even quickly preparing food in a restaurant situation--the customer will notice.
Russell Sergent owns and operates three successful businesses in Rockland, IL--Pro Source Distributors, Inc., Pro-Source Xtreme Parts and Accessories and a local Quiznos franchise. One of Sergent’s secrets for growth and success has been the top-notch customer service he has always brought to his clients.